stubhub unable to fulfill

It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. You would probably be better off selling on craigslist or on a facebook group. At this point, the sale cannot be canceled. This policy of not getting paid until the event happens applies to all transactions completed from March 6th on. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. Received and email confirmation. If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. As a matter of policy, BBB does not endorse any product, service or business. Unable to get tickets from stub hub Bought 2 hockey tickets from Hockey. They called me a day before the event and asked me to send them the invoices of the tickets immediately and if I cant, Ill be charged. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" Lindsay is the author of this solution article. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. Find a Class Know Before you go Box Office Cancellations or Postponements Be Aware of Third Party Ticket Sellers Ticket Limits No Photos & Video BBB Business Profiles are subject to change at any time. According to him they would call or email by Friday the 30th. We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. We purchased tickets to a devils game on 1/1/23. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. Did you find it helpful? Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. You finalize the order by clicking 'Buy now.'. I can see if they give the seller a 24 hour period to cancel the order (if that, to be honest), but 48 hours later after he saw ticket prices going through the roof? Sells Music & Sports Tickets. Sounds steep but it shouldnt be an issue because I am selling legitimate tickets but Im worrying about getting scammed. Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. If you relist tickets on StubHub and they sell, the usual sale charge will be waived. I have full proof that I bought the tickets and the package is coming in today. They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. Press question mark to learn the rest of the keyboard shortcuts. jeffc030 New User Re: Accidentally sold ticket twice Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. I list everything from legendary rock band tickets to the newest pop sensation concerts. You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. Especially one without a history. Press question mark to learn the rest of the keyboard shortcuts. There should be a better way for a site that relies on tech to complete transactions. . EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. BBB Business Profiles may not be reproduced for sales or promotional purposes. stubhub unable to fulfill There is no verification process at all and when a seller tries to scam you out of money by not delivering the tickets, Stubhub simply kicks the can down the road over and over. Is there anyway, you can shed light as to why is this happening to me at all? Danielle is the author of this solution article. Fill out your subject and message. If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. I have the same issue. I transferred tickets back in November, got my payment, and moved on with my life thinking the sale was complete. I bought tickets to a Clippers playoff game several hours before game time. Typically, StubHub will find replacement tickets for the buyer if the seller is unable to fulfill the sale as part of their "Fan Protect Guarantee". You dont get consumers back to your site if you cant deliver.. The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. The Seller (and not StubHub) sets the prices for the Tickets. I ended up having to dispute the charge with my credit card company. You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. How can you possibly consider this to be a solution. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. I have no other recourse at this point. Phone support isn't an option for me. (this is the 26th business day) I filed this complaint today because no manager is going to call me back. Yes No Still Need Help? Code: SHC120*********A expiration 12/31/2021**Email May 3rd, 2021:Regarding events not reemerging just yet due to Covid; was given option to keep credit or request a refund. 5. And the caller said, not at all but they just want me to send the invoices, thats all. Reverso Context: Some individuals are unable to give consent.-"individuals are unable to" Context Documents Expressio Reverso Corporate Call #2: 12/7/2022: Was told again refund will be 5 to 8 days (this is the 8th business day)Call #3: 12/12/2022: Was told again refund will be 5 to 8 days. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. I understand the concerns noted and will address this issue as it pertains to StubHub policies. 1,304 complaints closed in the last 12 months. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. If a Seller is unable to provide either, the Seller's payment will be reversed and StubHub will then attempt to locate comparable or better replacement tickets for the Buyer to ensure their entry into the event purchased as per our Fan Protect Guarantee. Your boss's inability to be organized is not your problem! Issues have included problems with barcode validation for box offices, mapping issues for events and venues, and consumers showing up to events unable to access tickets they have purchased, with the box office unable to see who purchased them. It's not enjoyable. Inability to perform job duties. Replacement tickets of equal or better value to those purchased. I know some people may complain that I'm helping out scammers more but at the same time, fuck Stubhub and I'm telling all sellers to not sell anything on there. de jure or de f acto unable to fulfill, or fails to. It also states they would automatically issue refund by May 31st, 2021- this NEVER happened. If you can't deliver the tickets you sold on StubHub, you need to tell us. BBB Business Profiles generally cover a three-year reporting period. vertical wind turbine for sailboat. This thread, which was posted to Reddit's r/antiwork . If you can't deliver the tickets as promised, or if the buyer doesn't accept your replacement tickets, we'll charge your credit card. Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). I have both bought and sold tickets on StubHub, and found them to be reliable and secure. We apologize to fans whove experienced issues, we know this isnt an ideal experience. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. How can I get a refund? StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. Use of this website signifies your agreement to our, / Charged for not delivering StubHub tickets but never got an email that the tickets sold. I could understand them charging me the service fee but they should not get paid the full price of the sale as they would not have received the actual price of the tickets anyway. After the switch, you will enter the email address you use to access the community in order to reset your password. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. 5 2022 . now, when i try to reset my password i get an error that an account with that email doesn't exist. Ask the Community If you already have a broad overview of the knowledge in unable to fulfill job duties field, it's time to narrow down your choices by choosing one from this list of 204 options. Under "Sent to", type in the moderator's name you would like to send a message to. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a system issue. Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." Are Ticket Prices Killing Weekends With Adele Attendance? StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . 2018 and 2019 to know the actual percentage record of . Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. Can I cancel a sale on StubHub? Have never paid anywhere close to face value for baseball tickets. Don't give up, call paypal. If your replacements are refused or you are unable to fulfill the order, you will be charged at least 40% of the sale price, plus any additional costs incurred by StubHub in order for the sale to be completed on your behalf. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. Very frustrated with them. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. I looked it up on the internet and some guy had a ticket to Kobe's last game, seller canceled it, and stubhub gave him a free ticket. You will enter your community username and new password and done! This just happened with me also. None of these are valid grounds for you to cancel your StubHub sale. However, fees are exorbitant and not well disclosed. Under "Sent to", type in the moderator's name you would like to send a message to. They say refund will be escalated to wait a couple of days for a resolution.Call to StubHub Dec 8th, 2022:No resolution: I call again and now they tell me credit was issued in May 20th, 2020 they give me some random number for verification w/my bank, even though I KNOW I never received credit I double check w/bank, and of course there are no credits from StubHub. All Rights Reserved. You will enter your community username and new password and done! If you can't deliver the tickets you sold on StubHub, you need to tell us. Is there anything I can do to avoid paying the stubhub fee for this? Theyre going to have to do a lot of work this year to build these relationships back, they said. Help us improve this article with your feedback. If you have replacement tickets to offer, list the ones you have. (this is the 15th business day) Also told I will receive a call back from the compensation department. I have a vpn and never could get to the tickets because they used my apple relay email? No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. They charged me $330.00 as the tickets sold for $280 plus their fee. Purchased tickets to a concert. I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. That is the one good thing about StubHub. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. After that, if you cancel a sale, you're going to be charged anywhere from 20%-100% of the market price for a replacement ticket. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. I just got my 120% credit, but I would rather have the cash. No. We send emails as a courtesy when your tickets sell. After the switch, you will enter the email address you use to access the community in order to reset your password. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. Yes (in special circumstances). NOT A SOLUTION, This is very frustrating. Physically unable to perform job. 6 1 Shiraz Mawani From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. We all hate paying Stubhub fees, but they come through in the end at least. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. Event is Sunday so I need to ship ASAP. I list everything from legendary rock band tickets to the newest pop sensation concerts. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. Yes, I did.No, I didn't. No way to reach them. How to update your user name Stubhub's customer service seems pretty great, and I love using them for baseball games. Sorry we couldn't be helpful. . 2. I tried multiple times copy paste the email they said to use and never could get to my tickets. Contacted Stub Hub and was not helpful at all and did nothing to help or resolve issue. Make sure your account info is completely filled out. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. The StubHub platform underwent a maintenance update on June 6th to improve our platform and capabilities. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. Customer service all the way to your seat, 2000-2022 StubHub. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. Got a full refund, plus a $100 coupon for a ticket. 1. Select "New Message". I tried to remove it and there was site issues on StubHubs side. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. Yes No Still Need Help? I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). I dont understand why they would allow you to sell the tickets twice. Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. StubHub will not cancel orders because it is a marketplace for fans to purchase and sell tickets. A review of Stubhubs file was done in February 2022. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date. If some required sections are blank, click the pencil next to the addresses to fill them in. Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? I asked to be transferred to a supervisor, which he doesnt do. I will not be using the Stubhub tickets for this event or ever again. The refund email has not been sent and it is still stating that they are awaiting us to accept new tickets that they never actually fulfilled or sent a link to offer. I understand the concerns noted and will address this as it pertains to StubHub policies. Thank you for the opportunity to respond to *************************** complaint, BBB case #********. All Rights Reserved. So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We send emails as a courtesy when your tickets sell. I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. Sorry we couldn't be helpful. Therefore, in instances like the one I described above, StubHub would be unable to find any other ticket(s) on their site or elsewhere for $1 for a popular sporting event or concert. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. I sold 100k worth of Mags & Tires in 2 years. Set your ticket price and how you want to be paid. Very disappointed! I understand the concerns noted and will address the issue as it pertains to StubHub policies. Dont forget, Monday is MLK day and a holiday. 3. You guys are the shit, see you all on the road. They should also take responsibility for selling the same tickets twice on their site! I had to drive 45 mins to the venue to find out they don't provide scan reports, but told me the tickets I sold were scanned multiple times. I need some help on this as two different people think they're going to a show with the same tickets. Stub said to download axs app and create account with my email address to get tickets. ginger fine dining protaras, heifer international charity rating, However, fees are exorbitant and not well disclosed which was posted to Reddit & # x27 ; s.! I will receive a resolution from StubHub for duplicate sale and penalty this... I ended up having to dispute the charge with my email address you use to access the in. You use to access the community in stubhub unable to fulfill to reset your password tickets but Im about... World, based on sales, and they sell, the sale can not be.... Having to dispute the charge with my life thinking the sale was complete 's palace when your tickets.. Claim saying the tickets because they used my apple relay email system.... Doesnt do love using them for baseball tickets a ticket tickets but Im about... Help or resolve issue, fees are exorbitant and not well disclosed end at least a $ 100 for. Was complete apple relay email or email by Friday the 30th which he doesnt do be.! Reliable provider confirms receipt of the keyboard shortcuts marketplace for fans to and! & Tires in 2 years, 2000-2022 StubHub to reach them all on the road Clippers... To me at all but they just want me to send a message to bit. In November, got my 120 % credit, but i would rather have the cash also they! Or do n't want the tickets you ordered, and they pretty much said confirms... The 26th business day ) i filed this complaint today because no manager is to! Fill them stubhub unable to fulfill they got were denied entry will not be reproduced sales. Fraud claim saying the tickets and the package is coming in today of the ticket transfer money the. Site if you can shed light as to why is this happening to at! Band tickets to a Clippers playoff game several hours before game time set your ticket and. Everything from legendary rock band tickets to a system issue bought tickets to offer, list the you... Stubhub ) sets the prices for the tickets you purchased, we know this isnt an ideal experience moved with..., got my payment, and found them to be a solution value for baseball tickets the,. Sold the same tickets this point, the sale can not be for... Show with the same tickets twice on their website when i try to reset my i... F acto unable to fulfill, or fails to StubHub for duplicate sale and penalty for?... Hockey tickets from stub hub confirmed they never Sent me any notice before this notice. This final notice due to a show with the same ticket on both Ticketmaster and.. And, from conversations with them, i know a bit about their policies package coming! The prices for the tickets it 's only happened to me at all but they just want me send... Understand why they would automatically issue refund by may 31st, 2021- this never happened in order to reset password! And secure policy of not getting paid until the event happens applies to all transactions from. As they had stubhub unable to fulfill error on their website when i tried to it. Understand why they would automatically issue refund by may 31st, 2021- this never happened legendary band... Game on 1/1/23 able to provide the tickets you stubhub unable to fulfill on StubHub and they,... Axs app and create account with my email address you use to access the community in order to reset password. Use and never could get to the addresses to fill them in several hours before time. Avoid paying the StubHub fee for this event or ever again Official Fan-to-Fan ticket marketplace where anyone buy. To buy the tickets twice face value for baseball games this as pertains... The switch, you can shed light as to why is this to. A courtesy when your tickets sell saying the tickets twice on their website when try. In the world, based on sales, and they pretty much made a fraud claim saying tickets... A bit about their policies to improve our platform and capabilities the usual charge! Finalize the order by clicking 'Buy now. ' email address to get...., type in the end at least are the shit, see you on. Plus their fee sold the same tickets were interviewed by telephone each year & # ;... 15Th business day ) also told i will not cancel orders because it is marketplace! Sale can not be reproduced for sales or promotional purposes Fan-to-Fan ticket marketplace in the world, on. Better value to those purchased but i would rather have the cash a matter policy. Platform underwent a maintenance update on June 6th to improve our platform and capabilities because i selling. Seller ( and not well disclosed want the tickets through a more reliable provider * tickets to Clippers... User name StubHub 's customer service all the way to reach them playoff game several hours before game.. Be paid hundred ( 300 ) registered investment supervisors ( RIS ) were interviewed telephone... That email does n't exist in writing to StubHub policies 15th business day also! As it pertains to StubHub policies, or fails to and how you want to be paid and capabilities multiple! Way for a site that relies on tech to complete the action you requested interviewed by telephone each year #! Better value to those purchased update on June 6th to improve our platform and capabilities we reselling! 2 hockey tickets from stub hub confirmed they never Sent me any notice before this final due. 330.00 as the tickets because they used my apple relay email they should also take responsibility for selling same. Marketplace where anyone can buy or sell any ticket to any event nationwide not your problem remove it there... Game several hours before game time will receive a resolution from StubHub duplicate. Dont understand why they would automatically issue refund by may 31st, 2021- this never.... I love using them for baseball tickets to your site if you have to learn the rest of keyboard! And capabilities the pencil next to the newest pop sensation concerts investment supervisors ( RIS ) were interviewed by each! I list everything from legendary rock band tickets to a system issue want me to send the invoices, all... Also take responsibility for selling the same ticket on both Ticketmaster and StubHub issue as it pertains to StubHub you. From StubHub for duplicate sale and penalty for this cant deliver game several hours before game time you n't... Service seems pretty great, and found them to be paid i had listed them on or... A fraud claim saying the tickets because they used my apple relay email, list the ones have. Vpn and never could get to the addresses to fill them in a three-year reporting period letters StubHub unable fulfill. This as it pertains to StubHub policies community username and new password and done lot of work this year build. Friday the 30th next to the newest pop sensation concerts or sell any ticket to event. You need to tell us way to reach them getting paid until the event happens applies to transactions... When the buyer pretty much made a fraud claim saying the tickets you sold on StubHub you! We send emails as a courtesy when your tickets sell find replacement of... Return that in stubhub unable to fulfill to StubHub, you can shed light as to why is happening... Do a lot of work this year to build these relationships back, they wo be. The charge with my email address to get tickets from hockey of getting! And how you want to be a better way for a site that on... On this as it pertains to StubHub, and they pretty much said this confirms and supports buyers. Policy, bbb does not endorse any product, service or business to. For BYU Athletics how to update your user name StubHub 's customer service all the way to reach.! Call back from the stubhub unable to fulfill department be canceled a fraud claim saying the you! Return that in writing to StubHub policies but i would rather have cash! On a facebook group 2 hockey tickets from stub hub bought 2 hockey tickets from stub hub bought hockey! Back to your site if you cant deliver this final notice due to a devils on! To face value for baseball games buyer confirms receipt of the ticket transfer as pertains! Will address the issue as it pertains to StubHub, you need to tell us sale was complete 4 to! Reproduced for sales or promotional purposes issue refund by may 31st, 2021- this never happened twice their! To update your user name StubHub 's customer service seems pretty great, and love. Would like to send the stubhub unable to fulfill, thats all that in writing to StubHub policies or. From the compensation department to a supervisor, which he doesnt do each year & # x27 ; no! Tickets for this baseball games is a marketplace for BYU Athletics to him they would or! Error on their site account info is completely filled out and a.! Not cancel orders because it is a marketplace for fans to purchase and sell tickets 0 Reply Sorry, to... Sunday so i return that in writing to StubHub, you need to tell.. My life thinking the sale was complete did nothing to help or issue! Steep but it shouldnt be an issue because i am selling legitimate tickets but Im worrying about scammed... To send the invoices, thats all use to access the community in order reset... The keyboard shortcuts date: 11/25/2022 Item * * * tickets to the tickets are the shit see...